We offer a 14 day refund or exchange service.
We want you to be really happy with your purchase, so if it isn’t suitable we are happy to refund or exchange your shoes, providing they are in perfect condition with original labels and within 14 days of receipt. The shoes must be unworn and in perfect condition with original tags otherwise we will not be able issue the refund.
For UK deliveries, a return slip will be included in your parcel, if you need a replacement please email firstname.lastname@example.org. Please note we cannot refund your original shipping costs, although return shipping is free.
For international deliveries we cannot include a free return slip, so email us at email@example.com to notify us of your intention to return and send your parcel to:
1 Brooklyn Cottage
Please ensure you retain proof of posting.